Welcome to the POWRAMID eStore!
ABOUT US
POWRAMID eStore is operated and managed by Kreative Power, LLC. The goal of POWRAMID eStore is to channel innovative new products from Kreative Power to the hands of consumers, so they can enjoy the new benefits of Kreative Power products quickly and easily. Kreative Power develops and markets a diverse mix of power products for today's digital lifestyle. Through creativity and innovation, Kreative Power thrives to create products that provide overt consumer benefits blended with strong aesthetic values to greatly enhance the user-product experience.
Kreative Power's mission & motto is 'Making everyday power products simply better.'
CONTACT US
E-mail:
General Inquiries and Product Information: CS@Powramid.com
Order Changes and Cancellation: Orders@Powramid.com
Fax:
1.888.593.4950
Write:
3333 N. San Gabriel Blvd., Ste D
Rosemead, California 91770
U.S.A.
SHIPPING INFO
Orders are usually shipped within 1-3 business days. Standard shipping method for most orders is UPS Ground. Upon customer request, orders can also ship via 2nd Day Air or Next Day Express. Orders to Hawaii, Alaska, and other U.S. territories will ship via USPS Priority Mail, in which a higher shipping charges may apply. Customer will be notify if a higher shipping charge is applicable, and the order will not processed without customer’s confirmation.
RETURN POLICY
At Powramid eStore, our goal is to have very satisfied customers. If you are not completely satisfied, you have 30 days from the date of purchase to return the item for an exchange or full refund of the purchase price. Shipping and handling charges are non-refundable. Return instructions are as follow:
1. Obtain a Return Authorization Number (RA#) by email the following info to cs@powramid.com,
a. Order number
b. Customer name
c. Item number
d. Indicate a ‘return’ or ‘exchange’
e. Please state ‘return order’ in the subject line
2. Upon receipt of the above info, our Returns Department will assign and email the RA# to you.
3. All return item(s) must be in the original packaging. This is to protect the articles during shipping. Please be sure to indicate RA# on the package. A package returned without RA# will not be processed.
4. Send package via insured courier, and keep receipt for reference. This protects you in the event of lost package during transit.
5. Please send returned packages to the following address:
Powramid eStore
Attn: Returns
3333 San Gabriel Blvd, Ste D
Rosemead, CA 91770
6. Your credit card account will be credited within 7 business days from the receipt of the item. Customers returning a partial order will be refunded for returned item(s) only. Shipping and handling charges are non-refundable. Please allow one month billing cycle for the credit to appear on your credit card statement.
CS@Powramid.com
